Model of Customer Satisfaction Insurance Products

Udin Ahidin, . (2020) Model of Customer Satisfaction Insurance Products. Jour of Adv Research in Dynamical & Control Systems, 12 (4). pp. 497-502. ISSN 1943-023X

[img] Text
Abstract.pdf

Download (91kB)
[img] Text
Model of Customer Satisfaction Insurance Products. Jour of Adv Research in Dynamical & Control Systems.pdf

Download (156kB)

Abstract

This study discusses the extent of the influence of 3 variables, namely: Products, Determination of Premium Prices, and Service Processes to Customer Satisfaction Insurance products. From these 3 variables the researcher makes a research framework, namely: a) The extent to which the Product influences Customer Satisfaction, b) Determination of Premium Prices affects Customer Satisfaction, c) Service Processes affect Customer Satisfaction, and d) The extent to which Products, Determination of Premium Prices and Processes Services together affect Customer Satisfaction. The questionnaire method was chosen by researchers in gathering data to be processed using quantitative methods, multiple linear regression, while the hypothesis test used was the hypothesis t-test, the hypothesis test f with a significant level of 5%.

Item Type: Article
Subjects: H Social Sciences > HB Economic Theory
Depositing User: Muhammad Khusnan Hadi
Date Deposited: 10 Dec 2020 05:04
Last Modified: 10 Dec 2020 05:09
URI: http://eprints.unpam.ac.id/id/eprint/8749

Actions (login required)

View Item View Item