Efectiveness Analysis Implementation of Badan Layanan Umum (BLU) Achievement with Performance Measurement Service Based on Balance Scorecard all State Islamic University in Indonesia

Yusar Sagara, . (2013) Efectiveness Analysis Implementation of Badan Layanan Umum (BLU) Achievement with Performance Measurement Service Based on Balance Scorecard all State Islamic University in Indonesia. Jurnal Ilmiah Akuntansi Universitas Pamulang, 1 (1). pp. 15-33. ISSN 2339-0867

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Abstract

This research, can be seen that the effectiveness of the implementation of Badan Layanan Umum (BLU) to the achievement level of service with the Balanced Scorecard as a performance measurement. The sample of this research is all of BLU State Islamic University (UIN) existed in Indonesia in the year of 2010. This research helps leaders, lecturer, staff and public to know the BLU UIN’s performance in Indonesia after perform as the BLU, which can improve the services performance in the future. This research shows that performance effectiveness of BLU UIN significantly influence to the achievement level of education services amount 0,00 and determination coefficient amount 0,783. Therefore, based on these results we can conclude that more effective of the BLU UIN’s performance, then the higher of achievement level of educational services to university students. The future researches are expected to expand the performance variables and to increase the size of service to customers to obtain more accurate performance and service descriptions. Keywords : Badan Layanan Umum (BLU), Performance, Public Service, Balance Scorecard

Item Type: Article
Subjects: H Social Sciences > HC Economic History and Conditions
Depositing User: Admin Perpustakaan UNPAM
Date Deposited: 10 Sep 2015 08:14
Last Modified: 06 Jan 2017 07:21
URI: http://eprints.unpam.ac.id/id/eprint/413

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